Refund and Cancellation Policy
- Refund Policy
Life is unpredictable, wherever possible we will happily reschedule your cake for a later date.
The following applies for cancellation of orders:
1) More than two weeks notice we will refund the deposit minus bank fees & taxes incurred
2) Less than two weeks notice 50% deposit is non-refundable
3) Less than 5 days notice you are liable for 100% of the order total
4) Refund requests need to be send by email to [email protected], mentioning order number
5) Refund will be issued by form of payment
6) Approved refund requests will be notified by email. Allow up to 10 days for refunds to appear on statement - Reschedule for Paid Orders
The following applies for reschedule notice for orders:
1) Reschedule notice has to be sent by email to [email protected] no later then 10 days prior to order date
2) One reschedule is permitted. Any subsequent reschedules will be subject to a service charges